Frequently asked questions
Find answers to the common questions asked about TiksMate.
Find answers to the common questions asked about TiksMate.
In general, there are types of events you can set up through Tiksmate. Here are some common types of events that you can organize;
Corporate events: These events include conferences, seminars, trade shows, product launches and other business-related events.
Social events: These events include weddings, birthday parties, baby showers and anniversaries amongst others.
Non-profit events: These events include fundraisers, charity events, auctions and galas.
Educational events: These events include workshops, training sessions and educational seminars.
Sporting events: These events include races, tournaments and other sporting events.
Cultural events: These events include music festivals, art exhibitions and other cultural events.
Community events: These events include fairs, carnivals and other community events.
Yes. Tiksmate offers event management and customer service for events. Tiksmate is an event management software that helps you plan, promote and manage your events online.
With Tiksmate, you can create customized event registration pages, manage attendee information, track ticket sales and more.
In terms of customer service, Tiksmate provides support to both event organizers and attendees through email and phone support. Tiksmate offers a variety of features to help manage your event, such as automatic email reminders to attendees, event analytics to track attendance and revenue.
Overall, Tiksmate provides a range of tools and services to help you manage your events efficiently and effectively.
Yes. you can customize your event page and profile on Tiksmate to reflect your company's branding. Tiksmate allows you to upload your company logo, background images and colors to your event page and profile.
This way, your attendees can easily recognize your brand and feel more connected to your company. In addition to branding, you can also customize your event page and profile to include information about your company such as company history and contact information. This can help you build credibility with your attendees and encourage them to engage with your brand beyond the event.
Overall, Tiksmate provides several options for customizing your event page and profile to reflect your company's branding and messaging. With these tools, you can create a cohesive and professional brand experience for your attendees which can help increase engagement and drive business results.
When using Tiksmate Payment Processing to collect payments, your payout will start processing 4-5 business days after the event ends. Overall, you should receive payment for your event through Tiksmate or your payment provider within a few business days after the event has ended, but the exact timing can vary based on several factors.
Yes, you can limit the number of tickets available to each person on Tiksmate.
Tiksmate provides several options for setting ticket limits and restrictions to help you manage your event attendance effectively. To limit the number of tickets available to each person, you can set a maximum quantity for each ticket type in your event. This means that attendees can only purchase up to a certain number of tickets for a particular ticket type and once that limit is reached, no more tickets will be available for purchase.
Additionally, Tiksmate also allows you to set limits on the total number of tickets available for your event. This can help you manage your event capacity and ensure that you don't exceed your venue's limits or other regulations.
Overall, Tiksmate provides several options for limiting ticket availability and managing the event attendance. This can ensure that your event runs smoothly and that your attendees have a positive experience.
Tiksmate does not have a set maximum limit on the number of attendees you can host for your event. The platform can support events of any size, whether you are planning a small meeting, a large conference or a virtual event with attendees from all over the world. However, depending on the size of your event, you may need to consider other factors such as venue capacity, event logistics and the availability of staff and resources to manage your event effectively.
If you are planning a large-scale event with thousands of attendees, it may be helpful to contact Tiksmate's customer support team to discuss your event needs and ensure that the platform can accommodate your requirements.
Overall, Tiksmate is a flexible and scalable event management platform that can support events of any size.
Yes, Tiksmate provides several options for sharing your event page easily. Once you have created your event on Tiksmate, you can share the event page with your audience through various channels including social media, email, QR-Codes and direct links.
To share your event page, you can use the share button provided on the event page. This will allow you to quickly share your event on popular social media platforms such as Facebook, Twitter and more.
Tiksmate also allows you to send email invitations to your contacts directly from the platform. The email invitations include a link to the event page making it easy for your contacts to register for your event. Finally, you can also share the direct link to your event page via your website, blog or other marketing channels to encourage more people to attend your event.
Overall, Tiksmate provides several options for sharing your event page easily, allowing you to reach a wider audience and increase event attendance.
Tiksmate provides several options to help you track attendance and know who has arrived at your venue event. Once attendees check in at your event, their attendance status will be updated in real-time on your Tiksmate dashboard.
To track attendance, you can use a QR Code scanner which allows you to check in attendees using your smartphone or tablet. The QR code scanner allows organisers to check attendees in making the process fast and efficient.
Once an attendee checks in, their attendance status will be updated in real-time on your Tiksmate dashboard. Additionally, you can also use Tiksmate's web-based check-in tool which allows you to check in attendees using a laptop or desktop computer. The tool includes a search function that allows you to quickly find and check in attendees by name or ticket ID.
Generally, Tiksmate provides several options to help you track attendance and know who has arrived at your venue event. With all these, your attendees will have a positive experience.
To edit your event after it has been published on Tiksmate, you can follow these steps:
Make the necessary changes to your event, such as updating the event details, changing the ticket types or prices and adding new sessions.
Once you've made your changes, click on the "Save" button at the bottom of the page to update your event. If you've made significant changes to your event, you may want to notify your attendees by sending them an email or updating the event description.
It's important to note that some changes may affect the existing registrations or tickets of your attendees. For example, if you change the date or time of the event, you may need to offer refunds or exchanges to those who can no longer attend.
Be sure to communicate any changes clearly to your attendees and provide them with any necessary instructions or support.
Tiksmate does not charge any fees for free events. You can create and manage free events on Tiksmate without incurring any charges. This means that you can use Tiksmate's registration and ticketing features to promote and manage your free events, collect attendee information and send communications to your attendees, all without paying any fees.
Tiksmate accepts several payment options for event organizers to receive payments for their events. These include;
Bank Cards: we supports payments from all major credit and debit cards including Visa, Mastercard, American Express and Discover.
Mobile Money: we allow payments through various mobile money service providers including MTN, Vodafone and AirtelTigo.
No, your customers do not need to create an account with Tiksmate to register for your event.
Tiksmate allows attendees to register for events as guests without creating an account. When attendees register for your event, they will be prompted to provide their contact and payment information. Once they have completed the registration process, they will receive a confirmation email with their registration details.
However, creating an account on Tiksmate can provide some benefits for attendees, such as access to their order history and the ability to make changes to their registration. If attendees choose to create an account, they will be able to log in to their account at any time to view their event registrations and make updates or cancellations as needed. It's worth noting that as an event organizer, you will need to create an account with Tiksmate in order to create and manage events.
Creating an account is free and you can use it to set up events, manage registrations, access reports and analytics for your events.
If you need help with Tiksmate, there are several resources available to you:
Tiksmate Support Center: The Tiksmate Support Center offers a range of articles and tutorials to help you get started with using Tiksmate as well as troubleshooting tips and answers to frequently asked questions.
Email Support: If you have a specific question or issue that you can't find an answer to on the Support Center, you can reach out to Tiksmate's support team by email on support@tiksmate.com. We respond within 24 hours.
Live Chat Support: Tiksmate also offers live chat support during business hours (Monday through Friday, from 9:00am to 5:00pm). You can access the live chat feature by clicking on the chat icon in the bottom right corner of the screen.
Phone Support: If you need immediate assistance, you can call Tiksmate's customer support team at (+233) 508 363 026.
Video Tutorials: Tiksmate also offers a range of video tutorials on their YouTube channel which cover topics such as creating events, setting up ticketing, using reports and analytics.
Regardless of the support option you choose, it's important to provide as much detail as possible when describing your issue or question. This will help the Tiksmate support team provide a faster and more accurate response.
Not exactly as certain basic detail will be shared with our payment processors.
You are entreated to review our privacy policy to understand how your personal information is being handled. If you have any further questions or concerns, I suggest contacting TiksMate's support team for more information.
No, You do not need to create an account to buy ticket from Tiksmate.
To buy tickets for an event on TiksMate, please follow these steps:
Review the ticket details and click "Checkout" or "Place Order" to complete your purchase.
Once your purchase is complete, you should receive a confirmation email with your ticket details and any additional event information.
If you encounter any issues during the ticket purchase process, you can contact the event organizer or TiksMate support team for assistance.
Event organizers may place limits on the number of tickets that can be purchased by an individual for various reasons, such as:
Capacity Limits: The event venue may have a limited capacity and the event organizer needs to ensure that they don't oversell tickets and exceed the maximum occupancy.
Fairness: The event organizer may want to give as many people as possible the chance to attend the event by limiting the number of tickets that can be purchased by any one individual.
Scalping Prevention: The event organizer may want to prevent scalpers from buying up large quantities of tickets and then reselling them at inflated prices, which can hurt the event's reputation and create a negative experience for attendees.
Seating Arrangements: The event organizer may want to ensure that groups are seated together or that seats are allocated fairly so they limit the number of tickets that can be purchased at one time.
If you have any questions about ticket limits for a specific event, you can find more information on the event's ticketing page or contact the event organizer directly for clarification.
You should receive your tickets via email shortly after completing your purchase usually within a few minutes.
If you have not received your tickets within a timeframe of 30minutes, you can contact the event organizer or the ticketing platform's support team for assistance. We will help you track your tickets and ensure that you receive them in time for the event.
There is no need to print ticket, as it's still valid to use on your phone
Cancellation and change policies for event bookings vary depending on the event organiser. Here are some scenarios:
Refunds: Some events may allow you to cancel your booking and receive a refund up to a certain date before the event. If this is the case, the event organizer will usually specify the refund policy on the ticketing page or in the confirmation email.
Exchanges: In some cases, you may be able to exchange your ticket for a different date or time, or for a different type of ticket. Again, the availability of exchanges will depend on the event organizer and ticketing platform used.
No cancellations or changes: Some events may have a strict no-cancellation or no-change policy, meaning that once you purchase a ticket, you are not able to cancel or change your booking.
It's always a good idea to review the event's cancellation and change policies before making a booking to understand your options in case you need to cancel or make changes to your booking. If you need to cancel or make changes to your booking, you can usually do so through the ticketing platform or by contacting the event organizer directly.
If you have lost your tickets, you can usually contact the event organizer or the TiksMate platform's support team to request that your tickets be resent to you.
Here are some steps you can take to retrieve your tickets:
Check your email: If you received e-tickets, check your email inbox and the spam folder to see if the tickets sent are there.
Contact the event organizer: If you are still unable to locate your tickets, you can contact the event organizer directly to request that they resend your tickets or provide you with a new set of tickets.
It's always a good idea to keep a copy of your tickets in a safe place and to make sure that you have the necessary documentation with you when attending an event.
If you need help with a specific event or booking, there are a few places you can get assistance:
Event Organizer: If you have questions about the event or need assistance with your booking, you can contact the event organizer directly. They will usually have contact information on the event page or in your confirmation email.
Ticketing Platform: If you purchased tickets through TiksMate, you can contact our support team for assistance. You are entreated to also check our FAQ's page for responses to related issues.